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  1. Jira Service Management Data Center
  2. JSDSERVER-516

No way for customer to add a watcher to JIRA Service Desk tickets

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      There is no functionality provided to the user to add other users to a service desk ticket.

      Therefore if the customer goes on vacation or wants to keep his team in the loop on a service desk issue there is no way to do this.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-269 Allow customers to add other customers as request participants in the Customer Portal

          • Closed
          relates to

          Suggestion - JSDCLOUD-516 No way for customer to add a watcher to JIRA Service Desk tickets

          • Closed

          Activity

            People

              Unassigned Unassigned
              a940a07a235f David Grierson
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              Dates

                Created:
                Updated:
                Resolved:

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