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  1. Jira Service Management Cloud
  2. JSDCLOUD-516

No way for customer to add a watcher to JIRA Service Desk tickets

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    • Suggestion
    • Resolution: Duplicate
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      There is no functionality provided to the user to add other users to a service desk ticket.

      Therefore if the customer goes on vacation or wants to keep his team in the loop on a service desk issue there is no way to do this.

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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-269 Allow customers to add other customers as request participants in the Customer Portal

          • Closed
          is related to

          Suggestion - JSDSERVER-516 No way for customer to add a watcher to JIRA Service Desk tickets

          • Closed

          Activity

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              Unassigned Unassigned
              a940a07a235f David Grierson
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              Dates

                Created:
                Updated:
                Resolved: