I'm on JSD Cloud but not able to add watchers who are customers in my JSD portal. The permissions helper indicates that they might need to be actual JSD users–with a license–in order to have watching ability. Is this supposed to be happening?

Hi Don,
Yes, this is available both in Cloud and Server.

• Cloud documemtation: https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html
• Server 3.2: https://confluence.atlassian.com/servicedeskserver032/adding-request-participants-828800761.html

Cheers,
Lingbo

Was this ever fixed? Confused as to if anything was done to allow customers to add Watchers or shares. This is critical functionality as managers and leaders who reporters line up to want to see and be informed when tickets are statused and resolved!!

Thx,
Don

Same problem here, I (admin) can see the share link on the client's view issue, but the client can't.

Here a screenshot of the "view customer request" Screen. Again no Share option.

Here is another Screenshot with the Menu open I do not see anyway to get into a "People" screen.

I do not see this anywhere on the Screen in Service Desk?

Is it somewhere else or on another Screen?

don.lorenzetti1979050316, we recently updated the customer portal UI and it's now called Share. (Documentation is here: https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html)

Here's an example of an Atlassian cloud instance :

Where exactly on the ticket screens is the Add People I have searched but cannot find it? Can you send me a screen shot showing were it is?

@Baybars Kumbasar. This is fixed - to add a customer to an issue you select 'Add People' next to the request after it has been created. You may be more interested in JSD-270 which is currently in development.