Uploaded image for project: 'JIRA Service Desk Server'
  1. JIRA Service Desk Server
  2. JSDSERVER-269

Allow customers to add other customers as request participants in the Customer Portal

    XMLWordPrintable

    Details

    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

      As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

      The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              llu Lingbo Lu
              Reporter:
              shamid@atlassian.com Shihab Hamid
              Votes:
              198 Vote for this issue
              Watchers:
              159 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: