[JSDSERVER-62] Add Permission so user can only view Portal and not JIRA.

Type: Suggestion
Resolution: Fixed
Fix Version/s: 1.2
Component/s: None
Labels:
- affects-server

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

The whole reason for a customer portal is to provide a user-friendly environment for a non-technical end-user. When the user looks at their profile or logs out - they are directed to JIRA. Please add a permission so that a user can only view the customer portal and not JIRA.

causes

JSDSERVER-215 Customers should not be able to see SLA details

Closed

incorporates

JSDSERVER-259 JSD Queues > as a customer, should not be able to see internal queues

Closed

JSDSERVER-263 As a customer accessing JIRA from JSD, should not be able to see how SLAs are configured

Closed

JSDSERVER-265 As a customer accessing JIRA from JSD > should not be able to see SLAs within the issue itself

Closed

is duplicated by

JSDSERVER-34 Allow users to view issues (in Customer Portal) and not Service Desk functionality

Closed

JSDSERVER-36 As an Admin I would like to force users to only use the Customer Portal to create issues

Closed

is incorporated by

JSDSERVER-201 Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

Closed

is related to

JSDSERVER-512 Using the default Service Desk Permissions doesn't direct customers to Service Desk

Closed

JSDSERVER-226 Complete login and logout pages for Service Desk

Closed

JSDSERVER-269 Allow customers to add other customers as request participants in the Customer Portal

Closed

JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

Closed

JSDSERVER-547 Customers to be directed to only Customer Portal without the ability to navigate back to JIRA

Closed

relates to

JSDCLOUD-62 Add Permission so user can only view Portal and not JIRA.

Closed

JSDSERVER-160 Basic CRM functionality

Gathering Interest

mentioned in: Page Loading...

(1 is duplicated by, 1 is incorporated by, 5 is related to, 2 relates to, 1 mentioned in)

Katherine Yabut made changes - 19/Sep/2019 5:55 AM

Workflow	Original: JAC Suggestion Workflow [ 3011222 ]	New: JAC Suggestion Workflow 3 [ 3645960 ]
Status	Original: RESOLVED [ 5 ]	New: Closed [ 6 ]

Owen made changes - 21/Nov/2018 5:42 AM

Workflow

Original: Confluence Workflow - Public Facing v4 [ 2663797 ]

New: JAC Suggestion Workflow [ 3011222 ]

Owen made changes - 27/Apr/2018 12:17 AM

Workflow	Original: JSD Suggestion Workflow - TEMP [ 2322225 ]	New: Confluence Workflow - Public Facing v4 [ 2663797 ]
Status	Original: Closed [ 6 ]	New: Resolved [ 5 ]

Katherine Yabut made changes - 22/Jun/2017 5:53 AM

Workflow

Original: JSD Suggestion Workflow [ 2052639 ]

New: JSD Suggestion Workflow - TEMP [ 2322225 ]

Katherine Yabut made changes - 31/May/2017 12:29 AM

Workflow

Original: JSD Suggestion Workflow - TEMP [ 2048483 ]

New: JSD Suggestion Workflow [ 2052639 ]

Katherine Yabut made changes - 31/May/2017 12:25 AM

Workflow

Original: JSD Suggestion Workflow [ 1279631 ]

New: JSD Suggestion Workflow - TEMP [ 2048483 ]

jonah (Inactive) made changes - 02/Apr/2017 11:38 AM

Description

Original: The whole reason for a customer portal is to provide a user-friendly environment for a non-technical end-user. When the user looks at their profile or logs out - they are directed to JIRA. Please add a permission so that a user can only view the customer portal and not JIRA.

New: {panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-62].
{panel}

The whole reason for a customer portal is to provide a user-friendly environment for a non-technical end-user. When the user looks at their profile or logs out - they are directed to JIRA. Please add a permission so that a user can only view the customer portal and not JIRA.

jonah (Inactive) made changes - 02/Apr/2017 11:38 AM

Link

New: This issue relates to ~~JSDCLOUD-62~~ [ ~~JSDCLOUD-62~~ ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:41 AM

Labels

New: affects-server

Owen made changes - 14/Apr/2016 4:06 AM

Workflow	Original: TTT: Simple Issue Tracking Workflow [ 561534 ]	New: JSD Suggestion Workflow [ 1279631 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Assignee:: Unassigned

Reporter:: Deleted Account (Inactive)

Votes:: 103 Vote for this issue

Watchers:: 83 Start watching this issue

Created:: 14/Oct/2013 7:15 PM

Updated:: 19/Sep/2019 5:55 AM

Resolved:: 10/Feb/2014 6:18 AM

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