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  1. Jira Service Management Data Center
  2. JSDSERVER-263

As a customer accessing JIRA from JSD, should not be able to see how SLAs are configured

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Some of our customer users SHOULD be able to see how SLAs are configured. But very few. Those are the folks that sign the contract with our company. Most customer users should not know about the SLAs and how they are configured. To reproduce:

      Log on to JIRA as a portal customer. Then go to Service Desk > SLA.

      I would recommend that NO customer users see this if it is easier than allowing some to see it.

              Unassigned Unassigned
              93e8e3508c15 Suzanne Seaton
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