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  1. Jira Service Management Cloud
  2. JSDCLOUD-263

As a customer accessing JIRA from JSD, should not be able to see how SLAs are configured


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    • Resolution: Duplicate
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Some of our customer users SHOULD be able to see how SLAs are configured. But very few. Those are the folks that sign the contract with our company. Most customer users should not know about the SLAs and how they are configured. To reproduce:

      Log on to JIRA as a portal customer. Then go to Service Desk > SLA.

      I would recommend that NO customer users see this if it is easier than allowing some to see it.

            Unassigned Unassigned
            93e8e3508c15 Suzanne Seaton
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