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Type: Suggestion
Resolution: Fixed
Component/s: None
Labels:
- affects-server
- nav-reviewed

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

The whole reason for a customer portal is to provide a user-friendly environment for a non-technical end-user. When the user looks at their profile or logs out - they are directed to JIRA. Please add a permission so that a user can only view the customer portal and not JIRA.

causes

JSDCLOUD-215 Customers should not be able to see SLA details

Closed

incorporates

JSDCLOUD-259 JSD Queues > as a customer, should not be able to see internal queues

Closed

JSDCLOUD-263 As a customer accessing JIRA from JSD, should not be able to see how SLAs are configured

Closed

JSDCLOUD-265 As a customer accessing JIRA from JSD > should not be able to see SLAs within the issue itself

Closed

is duplicated by

JSDCLOUD-34 Allow users to view issues (in Customer Portal) and not Service Desk functionality

Closed

JSDCLOUD-36 As an Admin I would like to force users to only use the Customer Portal to create issues

Closed

is incorporated by

JSDCLOUD-201 Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

Closed

is related to

JSDCLOUD-226 Complete login and logout pages for Service Desk

Closed

JSDCLOUD-269 Allow customers to add other customers as request participants in the Customer Portal

Closed

JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

Closed

JSDCLOUD-547 Customers to be directed to only Customer Portal without the ability to navigate back to JIRA

Closed

JSDSERVER-62 Add Permission so user can only view Portal and not JIRA.

Closed

relates to

JSDCLOUD-160 Basic CRM functionality

Gathering Interest

(1 is duplicated by, 1 is incorporated by, 5 is related to, 1 relates to)

Assignee:: Unassigned
Reporter:: Deleted Account (Inactive)
Votes:: 103 Vote for this issue
Watchers:: 83 Start watching this issue

Created:: 14/Oct/2013 7:15 PM
Updated:: 30/Mar/2025 7:27 PM
Resolved:: 10/Feb/2014 6:18 AM

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