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  1. Jira Service Management Cloud
  2. JSDCLOUD-36

As an Admin I would like to force users to only use the Customer Portal to create issues

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Details

    • Suggestion
    • Resolution: Fixed
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently there's no way to force users to use the Customer Portal - they can still create issues normally. Please enhance the product to provide a configurable option to force users to create issues through Customer Portal.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-62 Add Permission so user can only view Portal and not JIRA.

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-34 Allow users to view issues (in Customer Portal) and not Service Desk functionality

          • Closed
          is related to

          Suggestion - JSDCLOUD-3425 Add a drop down option "Service Desk Request" to the Create issue button in JIRA.

          • Closed

          Suggestion - JSDSERVER-36 As an Admin I would like to force users to only use the Customer Portal to create issues

          • Closed

          Activity

            People

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
              Votes:
              52 Vote for this issue
              Watchers:
              41 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: