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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-34

Allow users to view issues (in Customer Portal) and not Service Desk functionality

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Details

    • Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Fixed
    • None
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently both agent access to Service Desk and view issue permissions in the Customer Portal are controlled by Browse Project Project Permissions. This means in order to provide a user with the ability to view their issues in the Customer Portal they also have agent functionality as in How JIRA and JIRA Service Desk Work Together. This means they can see SLAs, queues, reports and other information.

      Please add functionality to Service Desk to allow for users to be able to view their issues and not have access to read-only agent functionality.

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              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
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                Updated:
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