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  1. Jira Service Management Data Center
  2. JSDSERVER-201

Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613


    • Icon: Suggestion Suggestion
    • Resolution: Answered
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      JIRA Service Desk is the outcome of JIRA ViewPort aka Alternative JIRA Views ( JRA-27613 ).

      After JRA-1330 ( field level security permission) was closed with "Won't fix", we all had high hopes because JRA-27613 was the long missing answer to achieve the same goals without having JRA-1330.

      Please fulfill the expectations and promises you made and turn JIRA Service Desk

      • into a dedicated application (e.g. own URL and instance) to serve as an external customer-facing support system interacting with JIRA
      • and therefore adjust the licensing accordingly

            Unassigned Unassigned
            7c053887-380b-433f-a5ba-d4d850d12439 Deleted Account (Inactive)
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