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  1. JIRA Service Desk Server
  2. JSDSERVER-201

Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

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    Details

    • Type: Suggestion
    • Status: Resolved (View Workflow)
    • Resolution: Answered
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning out product roadmap. To understand how this piece of feedback will be reviewed, see An updated work flow for server feature suggestions.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      JIRA Service Desk is the outcome of JIRA ViewPort aka Alternative JIRA Views ( JRA-27613 ).

      After JRA-1330 ( field level security permission) was closed with "Won't fix", we all had high hopes because JRA-27613 was the long missing answer to achieve the same goals without having JRA-1330.

      Please fulfill the expectations and promises you made and turn JIRA Service Desk

      • into a dedicated application (e.g. own URL and instance) to serve as an external customer-facing support system interacting with JIRA
      • and therefore adjust the licensing accordingly

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              • Assignee:
                Unassigned
                Reporter:
                am -AM-
              • Votes:
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                Dates

                • Created:
                  Updated:
                  Resolved: