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  1. Jira Service Management Cloud
  2. JSDCLOUD-201

Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

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    • Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Answered
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      JIRA Service Desk is the outcome of JIRA ViewPort aka Alternative JIRA Views ( JRA-27613 ).

      After JRA-1330 ( field level security permission) was closed with "Won't fix", we all had high hopes because JRA-27613 was the long missing answer to achieve the same goals without having JRA-1330.

      Please fulfill the expectations and promises you made and turn JIRA Service Desk

      • into a dedicated application (e.g. own URL and instance) to serve as an external customer-facing support system interacting with JIRA
      • and therefore adjust the licensing accordingly

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                Updated:
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