NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Thanks for all the feedback and comments on this suggestion. I am happy to announce that as of JIRA Service Desk 2.0 launched last week, you can now purchase JIRA Service Desk based on the agents on your team. Each agent can serve unlimited customers. Whether you serve 100 or 100,000, customers are free.
For more details about the new pricing, please refer to our blog at: http://blogs.atlassian.com/2014/09/introducing-jira-service-desk-2-0/
Group Product Manager, Service Desk
In a scenario where I have a team of 100 people, but around 500 customers, JIRA Service Desk is not exactly the best fit due to licensing policy as I would have to purchase sits for those 500 customers too.
It would be awesome having a licensing policy similar to Zendesk's. Where there are sits just for the customers, and you don't pay much more for those.
Of course, those users would only be able to create issues and comment on it.
JSDCLOUD-479 Costumer Portal
- is incorporated by
JSDCLOUD-201 Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613
- is related to
JSDSERVER-85 Allow license sits for customers
- relates to
JSDCLOUD-160 Basic CRM functionality
- Gathering Interest