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  1. Jira Service Management Cloud
  2. JSDCLOUD-85

Allow license sits for customers

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Status

      Thanks for all the feedback and comments on this suggestion. I am happy to announce that as of JIRA Service Desk 2.0 launched last week, you can now purchase JIRA Service Desk based on the agents on your team. Each agent can serve unlimited customers. Whether you serve 100 or 100,000, customers are free.

      For more details about the new pricing, please refer to our blog at: http://blogs.atlassian.com/2014/09/introducing-jira-service-desk-2-0/

      Edwin Wong
      Group Product Manager, Service Desk

      In a scenario where I have a team of 100 people, but around 500 customers, JIRA Service Desk is not exactly the best fit due to licensing policy as I would have to purchase sits for those 500 customers too.

      It would be awesome having a licensing policy similar to Zendesk's. Where there are sits just for the customers, and you don't pay much more for those.
      Of course, those users would only be able to create issues and comment on it.

              Unassigned Unassigned
              e6e605df0c5c Luzia Mendes [Arcatech]
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