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Type: Suggestion
Resolution: Unresolved
Component/s: Accounts Integration (Signup, Invite Team, Login, Logout, Reset Password, Profile), Global Configuration Page
Labels:
- ab-co
- affects-cloud
- cs
- lim-mspfr
- lim2-keep
- lim2-reviewed

UIS:
1
Support reference count:
13
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Ability to link user to a company/customer to enable following features and store contact information.

User can view My Issues and My Company Issues.
User can automatically linked to company by email domain.
Company contact information can be viewed within issue.
SLA's can be linked to company.

Workaround

Consider using CRM for Jira Cloud.

is caused by

JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

Closed

is duplicated by

JSDCLOUD-3555 [Service desk] customer contact details

Closed

JSDCLOUD-5609 CRM Integration - Jira Service Desk

Closed

is related to

JSDCLOUD-52 As an admin I want to have multiple projects in one Customer Portal

Closed

JSDCLOUD-58 As an admin I want users to be able to easily access multiple Customer Portals

Closed

JSDCLOUD-62 Add Permission so user can only view Portal and not JIRA.

Closed

JSDCLOUD-85 Allow license sits for customers

Closed

JSDCLOUD-121 One service desk for many project (together)

Closed

JSDCLOUD-143 As an administrator I want to be able to link to multiple knowledge bases to a Service Desk/Jira site or Confluence site

Gathering Interest

JSDSERVER-160 Basic CRM functionality

Gathering Interest

JSDCLOUD-35 Allow JIRA Service Desk to search Confluence Questions

Future Consideration

relates to

JSDCLOUD-1239 Ability to store additional information about customers

Closed

mentioned in: Page Loading...

(6 is related to, 1 relates to, 1 mentioned in)

Assignee:: Unassigned

Reporter:: Tim

Votes:: 107 Vote for this issue

Watchers:: 80 Start watching this issue

Created:: 19/Nov/2013 7:44 PM

Updated:: 21/Jan/2024 2:12 AM

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