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Suggestion
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Resolution: Unresolved
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1
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13
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Ability to link user to a company/customer to enable following features and store contact information.
- User can view My Issues and My Company Issues.
- User can automatically linked to company by email domain.
- Company contact information can be viewed within issue.
- SLA's can be linked to company.
Workaround
Consider using CRM for Jira Cloud.
- is caused by
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JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal
- Closed
- is duplicated by
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JSDCLOUD-3555 [Service desk] customer contact details
- Closed
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JSDCLOUD-5609 CRM Integration - Jira Service Desk
- Closed
- is related to
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JSDCLOUD-52 As an admin I want to have multiple projects in one Customer Portal
- Closed
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JSDCLOUD-58 As an admin I want users to be able to easily access multiple Customer Portals
- Closed
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JSDCLOUD-62 Add Permission so user can only view Portal and not JIRA.
- Closed
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JSDCLOUD-85 Allow license sits for customers
- Closed
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JSDCLOUD-121 One service desk for many project (together)
- Closed
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JSDCLOUD-143 As an administrator I want to be able to link to multiple knowledge bases to a Service Desk/Jira site or Confluence site
- Gathering Interest
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JSDSERVER-160 Basic CRM functionality
- Gathering Interest
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JSDCLOUD-35 Allow JIRA Service Desk to search Confluence Questions
- Future Consideration
- relates to
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JSDCLOUD-1239 Ability to store additional information about customers
- Closed
- mentioned in
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