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  1. Jira Service Management Cloud
  2. JSDCLOUD-160

Basic CRM functionality

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Ability to link user to a company/customer to enable following features and store contact information.

      • User can view My Issues and My Company Issues.
      • User can automatically linked to company by email domain.
      • Company contact information can be viewed within issue.
      • SLA's can be linked to company.

      Workaround

      Consider using CRM for Jira Cloud.

      Attachments

        Issue Links

          is caused by

          Suggestion - JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-3555 [Service desk] customer contact details

          • Closed

          Suggestion - JSDCLOUD-5609 CRM Integration - Jira Service Desk

          • Closed
          is related to

          Suggestion - JSDCLOUD-52 As an admin I want to have multiple projects in one Customer Portal

          • Closed

          Suggestion - JSDCLOUD-58 As an admin I want users to be able to easily access multiple Customer Portals

          • Closed

          Suggestion - JSDCLOUD-62 Add Permission so user can only view Portal and not JIRA.

          • Closed

          Suggestion - JSDCLOUD-85 Allow license sits for customers

          • Closed

          Suggestion - JSDCLOUD-121 One service desk for many project (together)

          • Closed

          Suggestion - JSDCLOUD-143 As an administrator I want to be able to link to multiple knowledge bases to a Service Desk/Jira site or Confluence site

          • Gathering Interest

          Suggestion - JSDSERVER-160 Basic CRM functionality

          • Gathering Interest

          Suggestion - JSDCLOUD-35 Allow JIRA Service Desk to search Confluence Questions

          • Future Consideration
          relates to

          Suggestion - JSDCLOUD-1239 Ability to store additional information about customers

          • Closed
          mentioned in

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              Unassigned Unassigned
              6ccb44d91c08 Tim
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              Dates

                Created:
                Updated: