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  1. Jira Service Management Cloud
  2. JSDCLOUD-1239

Ability to store additional information about customers

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Updated as of 31 Oct 2018

      Hi all,

      Thank you so much for your votes and comments on this suggestion. We're looking to learn a bit more about your use cases to make sure we build the right thing. We have created a quick survey to capture your feedback: https://goo.gl/forms/hUl7TJgPYIy3Jpdo2

      Thank you again for all your feedback!

      • Jira Service Desk team

      At the moment, user properties are the only way to store any additional information about user accounts. In a Service Desk supporting external customers, it would be handy to add profile details to a customer's account, e.g. their organization, mobile phone number, department, role etc.

      Edit: User profiles are no longer available in Atlassian Cloud: ID-7082

      Workaround

      Consider using CRM for Jira Cloud.

              ed36d73f045d Gabriel Raubenheimer
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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