Hi everyone,

This feature is now available in Jira Service Management Premium and Enterprise, and will be available for Free and Standard soon.

You can find out more here.

If you have any feedback, please feel free to reach out to me - my contact is in that post.

If the customer information is coming from an internal directory (e.g. Azure AD, GSuite/Google Workspace, Okta, Jumpcloud), the Multiplier plugin can display their attributes in the Jira issue view, and let you modify them directly from the ticket. 

One thing I'd like to add: The information should be modifiable by both support and the customer themselves.  

Hi all,

I am happy to share with you one more solution that helps to achieve such goal - Customer Tools. With this app you can define separate fields layout for customer and organization, with support many field types. Additionally the app provide quick preview of other requests reported by the same customer or organization. For more details please check documentation.

Mateusz,
Codedoers Vendor

We also have an app that facilitates simple management of data for service management 'organisations'. 

Crumbs for Jira Cloud provides a central repository within Jira for storing customer information. Organisations are sync'd automatically from Jira Service Management and you can then enhance them with additional meta-data. We support multiple custom field types and JQL can be used to define your SLAs/automation rules using the information.

Update 20.12 and hot off the press!: We've just released an API for Crumbs, meaning that you can use Jira automation to interact with data in the CRM. You can also build your own integrations  

Hi,

I recommend you to try our app Customer Details for Jira Service Management. It allows defining fields to collect information about customers. Additionally, these values can be provided not only by service agents but also by customers via their profiles.

Appsvio Team

This functionality of more data in the clients as well as others of greater customization in the satisfaction survey, linked custom fields (dynamic forms), attachments in the notification emails are part of the basics that I have configured in most of the clients.

I have the same need, address, phone number, additional information.... when we can expect it to be done?

Would really like to see some way to sync other directory information like phone numbers and office location from our external directory. Seems odd that a service desk product would make it difficult to look up user information when the whole point of the software is to help people, which means getting in contact with them. Email only is not always the best option.

Thank you for your comment. That's a disappointing outlook.  Cheers.