[JSDCLOUD-1239] Ability to store additional information about customers - Create and track feature requests for Atlassian products.

XML

Word

Printable

Details

Type: Suggestion
Status: Gathering Interest (View Workflow)
Resolution: Unresolved
Component/s: Accounts Integration (Signup, Invite, Login, Logout, Reset Password, Profile)
Labels:
- affects-cloud
- affects-server

UIS:
0
Support reference count:
35
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Updated as of 31 Oct 2018

Hi all,

Thank you so much for your votes and comments on this suggestion. We're looking to learn a bit more about your use cases to make sure we build the right thing. We have created a quick survey to capture your feedback: https://goo.gl/forms/hUl7TJgPYIy3Jpdo2

Thank you again for all your feedback!

Jira Service Desk team

At the moment, user properties are the only way to store any additional information about user accounts. In a Service Desk supporting external customers, it would be handy to add profile details to a customer's account, e.g. their organization, role etc.

Edit: User profiles are no longer available in Atlassian Cloud: ID-7082

Attachments

Issue Links

is duplicated by

JSDCLOUD-3748 Include additional details about the customer such as company name, etc.

Closed

is related to

JSDCLOUD-4541 Add customer's custom fields

Gathering Interest

JSDSERVER-1239 Ability to store additional information about customers

Gathering Interest

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(6 mentioned in)

Activity

People

Assignee:: Benjamin Paton

Reporter:: Dobroslawa Wierzbicka (Inactive)

Votes:: 193 Vote for this issue

Watchers:: 137 Start watching this issue

Dates

Created:: 05/Dec/2014 3:44 PM

Updated:: 08/Mar/2021 7:29 AM