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  1. Jira Service Management Data Center
  2. JSDSERVER-1239

Ability to store additional information about customers

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      At the moment, user properties are the only way to store any additional information about user accounts. In a Service Desk supporting external customers, it would be handy to add profile details to a customer's account / user profile, e.g. their organization, role etc.

              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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