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  1. Jira Service Management Data Center
  2. JSDSERVER-160

Basic CRM functionality

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Desk Cloud? See the corresponding suggestion.

      Description

      Ability to link user to a company/customer to enable following features and store contact information.

      • User can view My Issues and My Company Issues.
      • User can automatically linked to company by email domain.
      • Company contact information can be viewed within issue.
      • SLA's can be linked to company.

      Workaround

      Jira Service Management Data Center includes Assets, a Jira-native asset and configuration management feature set. Assets comes with default templates for object schemas. They have some basic structure for the most common uses cases, so you can try them out for some inspiration. This includes a sample CRM asset schema. Data from Assets can be surfaced in JSM requests and Jira Issues. Please see Getting started with Assets to learn more.

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          is caused by

          Suggestion - JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed
          is related to

          Suggestion - JSDSERVER-52 As an admin I want to have multiple projects in one Customer Portal

          • Closed

          Suggestion - JSDSERVER-58 As an admin I want users to be able to easily access multiple Customer Portals

          • Closed

          Suggestion - JSDSERVER-62 Add Permission so user can only view Portal and not JIRA.

          • Closed

          Suggestion - JSDSERVER-85 Allow license sits for customers

          • Closed

          Suggestion - JSDSERVER-121 One service desk for many project (together)

          • Closed

          Suggestion - JSDSERVER-35 Allow Jira Service Management to search Confluence Questions

          • Gathering Interest

          Suggestion - JSDSERVER-143 As an administrator I want to be able to link to multiple heterogenous knowledge bases

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-160 Basic CRM functionality

          • Gathering Interest
          mentioned in

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              Unassigned Unassigned
              6ccb44d91c08 Tim
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              Dates

                Created:
                Updated:

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