As a result of
JSD-62, customers will only be able to view and track their own requests using the Customer Portal.
As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.
The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.