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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1268

Support adding a Jira group to the "Request participants" field

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Server. Using Jira Service Management Cloud? See the corresponding suggestion.

      We have a Jira group that needs to have access to requests. It would be great if we can add a group to the "Request participants" field, instead of having to add each user one by one.

      Workaround

      Many customers previously requested a way to group customers so it's easier for them to view and share each others' requests. The Jira Service Desk (now Jira Service Management) team released 'organizations' in version 3.3 to address this use case. 

      Organizations are groups of customers that you can add to multiple projects. Customers can be members of multiple organizations, and can:

      • raise requests in all projects that use the organization.  
      • view and search the organization's requests from the My Requests page in the portal.
      • receive notifications about the organization's requests.
      • share requests with the organization. 

      Learn more about organizations by referring to our documentation here.

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              Unassigned Unassigned
              6e107d394ed3 Rodolfo
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