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  1. JIRA Service Desk Server
  2. JSDSERVER-2386

Automation rule to add participants to requests

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    • UIS:
      3
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning out product roadmap. To understand how this piece of feedback will be reviewed, see An updated work flow for server feature suggestions.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      1) Scenario 1: Critical incident where all/few customers should be involved into a specific issue
      2) Scenario 2: Incident where more than 1 customer should automatically be added into issues.

      As you can notify users when an issue matches a user X or issue type Y (Just an example). It would be nice if you could add participants making the same comparison.

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              • Assignee:
                Unassigned
                Reporter:
                pahennig Paulo Hennig
              • Votes:
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                • Created:
                  Updated: