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Suggestion
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Resolution: Low Engagement
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None
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None
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2
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
If we receive a support request from a specific customer we automatically need to add other customers to this issue (in this specific case an external support staff which needs to decide if he himself needs to attend to the issue).
- relates to
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JSDCLOUD-1840 Automatically set participants in the then of an automation rule
- Closed
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JSDSERVER-2386 Automation rule to add participants to requests
- Gathering Interest