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  1. Jira Service Management Cloud
  2. JSDCLOUD-12360

Automation rule to add participants to requests (new "Add participant" action, ability to add participants in Create Issue action)

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      1) Scenario 1: Critical incident where all/few customers should be involved into a specific issue
      2) Scenario 2: Incident where more than 1 customer should automatically be added into issues.

      As you can notify users when an issue matches a user X or issue type Y (Just an example). It would be nice if you could add participants making the same comparison.

            [JSDCLOUD-12360] Automation rule to add participants to requests (new "Add participant" action, ability to add participants in Create Issue action)

            Yatish Madhav added a comment -

            +1

            Yatish Madhav added a comment - +1

            ian.johnsen added a comment -

            +1

            ian.johnsen added a comment - +1

            Milo Smith added a comment -

            any update on this??                               

            Milo Smith added a comment - any update on this??                               

            Constantin Guay [NME] added a comment -

            Is duplicated by JSD-1530 isn't it?

            Constantin Guay [NME] added a comment - Is duplicated by JSD-1530 isn't it?

            Gerry Christiansen added a comment -

            We could definitely use this functionality and makes sense to replicate workflow operations within a group of users. We lose much of the power of automation that I have become accustom with using Jira Core in the service desk product without this functionality. Looks like the work-around is for Server not cloud. Sounds like we need to look at moving off cloud, too many restrictions and so many add ons are not compatible for cloud.

            Gerry Christiansen added a comment - We could definitely use this functionality and makes sense to replicate workflow operations within a group of users. We lose much of the power of automation that I have become accustom with using Jira Core in the service desk product without this functionality. Looks like the work-around is for Server not cloud. Sounds like we need to look at moving off cloud, too many restrictions and so many add ons are not compatible for cloud.

            Paulo Hennig (Inactive) added a comment -

            Workaround: https://confluence.atlassian.com/display/JIRAKB/How+to+Automatically+Add+Request+Participants+when+Creating+an+Issue

            Paulo Hennig (Inactive) added a comment - Workaround: https://confluence.atlassian.com/display/JIRAKB/How+to+Automatically+Add+Request+Participants+when+Creating+an+Issue

            Peter Bengov added a comment -

            Sounds very useful idea

            Peter Bengov added a comment - Sounds very useful idea

            productbrett added a comment -

            JSD-1268 seems related

            productbrett added a comment - JSD-1268 seems related

              vwong@atlassian.com vwong
              pahennig Paulo Hennig (Inactive)
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                Created:
                Updated: