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  1. Jira Service Management Cloud
  2. JSDCLOUD-3628

Adding 'Request Participants' using Automation?

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • Automation
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi

      I'm trying to automatically add Request Participants to Service Desk ticket on creation.
      I use "edit issue action".

      "Request participants"=SukhaninskiySO
      labels=sd0

      Labels work, Request participants dont. Why?

            [JSDCLOUD-3628] Adding 'Request Participants' using Automation?

            Andreas Lärkfeldt added a comment -

             sukhaninskiyso233097520,  sukhaninskiyso233097520 d4bf3661ebbb - You may use this for "Edit issue / More options" - "all" you need is the USERID (and replace the example value in ID below) which could be find in User management:

            {
            "update": {
            "Request participants" : [ {
            "add":

            { "id":"5e847f98dde1d52c1def9Bf9" }

            }]
            }
            }

             

            Not as easy as a drop-down, but "manageable"

            Andreas Lärkfeldt added a comment -   sukhaninskiyso233097520 ,  sukhaninskiyso233097520 d4bf3661ebbb  - You may use this for "Edit issue / More options" - "all" you need is the USERID (and replace the example value in ID below) which could be find in User management: { "update": { "Request participants" : [ { "add": { "id":"5e847f98dde1d52c1def9Bf9" } }] } }   Not as easy as a drop-down, but "manageable"

            Andreas Lärkfeldt added a comment -

            @sukhaninskiy - Your link is to Server, but this is a Cloud issue/request.

             

            We would really fancy a solution for this! Our usercase:

            • We need to notify a specific Group of users when an issue is created (if not, then there is no "pling" in the mobile application whenever a customer contact us - which could result in a late response from our side)

            Please add!

            Andreas Lärkfeldt added a comment - @sukhaninskiy - Your link is to Server, but this is a Cloud issue/request.   We would really fancy a solution for this! Our usercase: We need to notify a specific Group of users when an issue is created (if not, then there is no "pling" in the mobile application whenever a customer contact us - which could result in a late response from our side) Please add!

            Anita Middleton added a comment - - edited

            I would also like to see the functionality to remove a request participant well. 

            Anita Middleton added a comment - - edited I would also like to see the functionality to remove a request participant well. 

            Sukhaninskiy Sergey added a comment -

            https://confluence.atlassian.com/jirakb/how-to-automatically-add-request-participants-when-creating-an-issue-777026955.html

            Sukhaninskiy Sergey added a comment - https://confluence.atlassian.com/jirakb/how-to-automatically-add-request-participants-when-creating-an-issue-777026955.html

            Sukhaninskiy Sergey added a comment -

            Suggestion? I would like to find a solution.

            Sukhaninskiy Sergey added a comment - Suggestion? I would like to find a solution.

              Unassigned Unassigned
              88442e31c5b7 Sukhaninskiy Sergey
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                Created:
                Updated:
                Resolved: