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  1. Jira Service Management Data Center
  2. JSDSERVER-2094

Export to Word or Printable won't print Request participants values

      We have recently updated to JIRA 6.4 and JIRA Service Desk 2.5

      JIRA Service Desk introduces Request participants field JSD-269 which is displayed correctly in issue view screen, however when the issue is exported as printable or word, request participants always is empty

      Steps to reproduce

      Create an Issue
      Hover Request Participants and add one or more users and click the tick button
      Click export
      Choose either printable or word

      Expected

      All values including Request participants will be included in exported document

      Actual
      Request participants contains no value

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            [JSDSERVER-2094] Export to Word or Printable won't print Request participants values

            Hi, Any update on this issue? I also experiencing this bug.

            Cristina Elaine Casiño added a comment - Hi, Any update on this issue? I also experiencing this bug.
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Thomas Bowes (Inactive) made changes -
            Assignee New: Thomas Bowes [ d905be0698b9 ]
            Thomas Bowes (Inactive) made changes -
            Fix Version/s New: 5.9.0 [ 104928 ]
            Thomas Bowes (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Thomas Bowes (Inactive) made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            Thomas Bowes (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 756539 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1

            This is causing some compliance issues as it is not possible to see that individuals are on specific tickets with exports.

            Any update?

            Noah Kruiper added a comment - This is causing some compliance issues as it is not possible to see that individuals are on specific tickets with exports. Any update?
            SET Analytics Bot made changes -
            UIS Original: 7 New: 2

              d905be0698b9 Thomas Bowes (Inactive)
              3c2e5e135da0 Javier Molina
              Affected customers:
              8 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: