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Bug
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Resolution: Fixed
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Low
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2.5.0, 3.4.2, 3.5.0
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1
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Severity 3 - Minor
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1
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We have recently updated to JIRA 6.4 and JIRA Service Desk 2.5
JIRA Service Desk introduces Request participants field JSD-269 which is displayed correctly in issue view screen, however when the issue is exported as printable or word, request participants always is empty
Steps to reproduce
Create an Issue
Hover Request Participants and add one or more users and click the tick button
Click export
Choose either printable or word
Expected
All values including Request participants will be included in exported document
Actual
Request participants contains no value
- derived from
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JSDSERVER-269 Allow customers to add other customers as request participants in the Customer Portal
- Closed
- mentioned in
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Page Failed to load
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-2094] Export to Word or Printable won't print Request participants values
This is causing some compliance issues as it is not possible to see that individuals are on specific tickets with exports.
Any update?
Hi,
Is there any chance to see that bug fixed ?
We are using this export function to archive the content of the ticket in our Doc. Space.
Having request participants field in the Word document helps users retrieving documents easily in Doc Space
Thank you for your answer
Chris
It also does not properly export approvers when that feature of the product is used.
JIRA PDF View Plugin supports all the custom field types managed by JIRA Service Desk, also including Request participants. It exports PDF documents, that suit both distributing the information or printing that.
You may also want to check the PDF Automation Plugin, which is a free extension to this.
Hi, Any update on this issue? I also experiencing this bug.