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  1. Jira Service Management Data Center
  2. JSDSERVER-1593

Create new customer accounts using the CC field in email requests

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At the moment, customers can create an account for themselves by sending an email to Service Desk. However, a new account cannot be created by adding a new user in the CC field of an email request. It would be handy not to have participating user have to create an account for themselves first.

      in On Demand you can currently have CC and TO users being invited to the Service Desk and added as participants when public signup is enabled on the Service Desk.

      Update as of 15 May 2015

      Hi everyone,

      Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
      Cheers,
      The JIRA Service Desk team

          Form Name

            [JSDSERVER-1593] Create new customer accounts using the CC field in email requests

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011696 ] New: JAC Suggestion Workflow 3 [ 3649218 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665018 ] New: JAC Suggestion Workflow [ 3011696 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322204 ] New: Confluence Workflow - Public Facing v4 [ 2665018 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]

            Florian Reichl added a comment -

            Actually this is a quite annoying functionality, if I can't choose to have it or not....

            Florian Reichl added a comment - Actually this is a quite annoying functionality, if I can't choose to have it or not....
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053613 ] New: JSD Suggestion Workflow - TEMP [ 2322204 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048762 ] New: JSD Suggestion Workflow [ 2053613 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280415 ] New: JSD Suggestion Workflow - TEMP [ 2048762 ]
            jonah (Inactive) made changes -
            Description Original: At the moment, customers can create an account for themselves by sending an email to Service Desk. However, a new account cannot be created by adding a new user in the CC field of an email request. It would be handy not to have participating user have to create an account for themselves first.

            in On Demand you can currently have CC and TO users being invited to the Service Desk and added as participants when public signup is enabled on the Service Desk.

            {panel:title=Update as of 15 May 2015|bgColor=#f5f5f5}
            Hi everyone,

            Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
            Cheers,
            The JIRA Service Desk team
            {panel}             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1593].
              {panel}

            At the moment, customers can create an account for themselves by sending an email to Service Desk. However, a new account cannot be created by adding a new user in the CC field of an email request. It would be handy not to have participating user have to create an account for themselves first.

            in On Demand you can currently have CC and TO users being invited to the Service Desk and added as participants when public signup is enabled on the Service Desk.

            {panel:title=Update as of 15 May 2015|bgColor=#f5f5f5}
            Hi everyone,

            Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
            Cheers,
            The JIRA Service Desk team
            {panel}
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1593 [ JSDCLOUD-1593 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud New: affects-cloud affects-server

              mmcmahon Matthew McMahon (Inactive)
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
              Votes:
              57 Vote for this issue
              Watchers:
              39 Start watching this issue

                Created:
                Updated:
                Resolved: