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  1. Jira Service Management Cloud
  2. JSDCLOUD-1593

Create new customer accounts using the CC field in email requests

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      At the moment, customers can create an account for themselves by sending an email to Service Desk. However, a new account cannot be created by adding a new user in the CC field of an email request. It would be handy not to have participating user have to create an account for themselves first.

      in On Demand you can currently have CC and TO users being invited to the Service Desk and added as participants when public signup is enabled on the Service Desk.

      Update as of 15 May 2015

      Hi everyone,

      Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
      Cheers,
      The JIRA Service Desk team

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-1617 Public signup - The participant must have an existing JIRA Service Desk Account

          • Closed
          is related to

          Suggestion - JSDCLOUD-2126 Unable to add a non-service-desk-customer as Participants

          • Closed

          Suggestion - JSDSERVER-1593 Create new customer accounts using the CC field in email requests

          • Closed

          Suggestion - JSDCLOUD-1855 Create and maintain external cc-list from email communication

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-269 Allow customers to add other customers as request participants in the Customer Portal

          • Closed

          Suggestion - JSDCLOUD-1699 Support Create User function even for Comment by Email

          • Closed

          Activity

            People

              mmcmahon Matthew McMahon (Inactive)
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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              43 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: