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  1. Jira Service Management Data Center
  2. JSDSERVER-2126

Unable to add a non-service-desk-customer as Participants

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Trying to add a non-service-desk-customer into the participant list even though the Service Desk is public and Anyone can sign up for a customer account on my Customer Portal option is enabled

      Steps to Reproduce

      1. Raise a request into the Customer Portal
      2. Click on the +Add People button to add a participants
      3. Insert an email that has not been registered as Service Desk customer

      Expected Results

      Service Desk will send a notification email that the user should sign up to view the request in Service Desk Customer Portal

      Actual Results

      Could not find an account for user@email.com, or they cannot be added to this request

      message is shown, and the requested participant(s) not added

      Notes

      Is this a bug or expected behavior? If this is a Feature Request, then it's gonna be:

      As an agent or customer, I would like to add participants who is not already in the Service Desk Customer list

      Workaround

      Invite user first before adding them as participant

            [JSDSERVER-2126] Unable to add a non-service-desk-customer as Participants

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011714 ] New: JAC Suggestion Workflow 3 [ 3645826 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Tim Evans (Inactive) made changes -
            Link New: This issue relates to JSDSERVER-4088 [ JSDSERVER-4088 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665044 ] New: JAC Suggestion Workflow [ 3011714 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322383 ] New: Confluence Workflow - Public Facing v4 [ 2665044 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052706 ] New: JSD Suggestion Workflow - TEMP [ 2322383 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048807 ] New: JSD Suggestion Workflow [ 2052706 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279470 ] New: JSD Suggestion Workflow - TEMP [ 2048807 ]
            jonah (Inactive) made changes -
            Description Original: h4. Summary
            Trying to add a non-service-desk-customer into the participant list even though the Service Desk is public and *Anyone can sign up for a [customer account|http://docs.atlassian.com/servicedesk/docs-025/Configuring+public+signup] on my Customer Portal* option is enabled

            h4. Steps to Reproduce
            # Raise a request into the Customer Portal
            # Click on the *+Add People* button to add a participants
            # Insert an email that has not been registered as Service Desk customer

            h4. Expected Results
            Service Desk will send a notification email that the user should sign up to view the request in Service Desk Customer Portal

            h4. Actual Results
            {quote}Could not find an account for user@email.com, or they cannot be added to this request{quote}
            message is shown, and the requested participant(s) not added

            h4. Notes
            Is this a bug or expected behavior? If this is a Feature Request, then it's gonna be:
            {quote}As an agent or customer, I would like to add participants who is not already in the Service Desk Customer list{quote}

            h4. Workaround
            Invite user first before adding them as participant             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2126].
              {panel}

            h4. Summary
            Trying to add a non-service-desk-customer into the participant list even though the Service Desk is public and *Anyone can sign up for a [customer account|http://docs.atlassian.com/servicedesk/docs-025/Configuring+public+signup] on my Customer Portal* option is enabled

            h4. Steps to Reproduce
            # Raise a request into the Customer Portal
            # Click on the *+Add People* button to add a participants
            # Insert an email that has not been registered as Service Desk customer

            h4. Expected Results
            Service Desk will send a notification email that the user should sign up to view the request in Service Desk Customer Portal

            h4. Actual Results
            {quote}Could not find an account for user@email.com, or they cannot be added to this request{quote}
            message is shown, and the requested participant(s) not added

            h4. Notes
            Is this a bug or expected behavior? If this is a Feature Request, then it's gonna be:
            {quote}As an agent or customer, I would like to add participants who is not already in the Service Desk Customer list{quote}

            h4. Workaround
            Invite user first before adding them as participant
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2126 [ JSDCLOUD-2126 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Request Participants [ 34393 ]

              mmcmahon Matthew McMahon (Inactive)
              dwatania@atlassian.com Daniel Watania (Inactive)
              Votes:
              5 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: