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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: 3.5.0
Component/s: Accounts (Signup, Invite, Login, Logout, Reset Password), Email - Incoming
Labels:
- affects-cloud

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Problem Definition

If a Service Desk Agent CCs a non-Customer User in an Email to a Service Desk Project, that non-Customer will have an account created for them and is added as a Request Participant on the Issue.

Note: Agents should be careful working outside of JIRA Service Desk. If the agent works with email only, they may create accounts unknowingly. If an agent CC's any email address while replying to a service desk notification, they will create an account for that address and add that account as a request participant.

Workaround

No workaround available as of now

Attachments

Issue Links

is duplicated by

JSDCLOUD-5143 Email addresses in the 'to' or 'cc' field are added as request participants and to the project customer list when public sign up is disabled.

Closed

is related to

JSDSERVER-2126 Unable to add a non-service-desk-customer as Participants

Closed

JSDSERVER-4124 Add ability to create user account for the user in CC field when email is sent by an authorised user

Closed

JSDSERVER-5386 Request created by e-mail : option to disable the CC adding participants

Closed

JSDSERVER-6004 Add option to DISABLE adding CC users to request participants

Gathering Interest

relates to

JSDSERVER-2215 Creating Customers

Closed

JSDCLOUD-4088 Prevent Service Desk Agents from Creating New Customers via CC on Email

Gathering Interest

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

was cloned as: JSDS-330 Loading...

(2 relates to, 6 mentioned in, 1 was cloned as)

Activity

People

Assignee:: Unassigned

Reporter:: Shawn C

Votes:: 22 Vote for this issue

Watchers:: 27 Start watching this issue

Dates

Created:: 25/Jul/2016 11:30 PM

Updated:: 22/Sep/2021 5:34 PM

Resolved:: 29/Apr/2017 2:57 AM

Prevent Service Desk Agents from Creating New Customers via CC on Email