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  1. Jira Service Management Data Center
  2. JSDSERVER-5386

Request created by e-mail : option to disable the CC adding participants

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Hello,

      as mentionned in the JSDSERVER-3825 when sending an e-mail to an incoming mail handler for a JSD portal, all e-mails detected will be added as participants (as documented here : https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html )

      Some of our customers would like to disable this feature portal by portal.

      Thanks in advance for your help

            Unassigned Unassigned
            aa669d2c261c Corentin Méhat
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