Request created by e-mail : option to disable the CC adding participants

XMLWordPrintable

    • 2

      Hello,

      as mentionned in the JSDSERVER-3825 when sending an e-mail to an incoming mail handler for a JSD portal, all e-mails detected will be added as participants (as documented here : https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html )

      Some of our customers would like to disable this feature portal by portal.

      Thanks in advance for your help

              Assignee:
              Unassigned
              Reporter:
              Corentin Méhat
              Votes:
              3 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: