Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2215

Creating Customers

XMLWordPrintable

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi,
      My problem is that the admin has to invite customers, agents cannot. We do not have public sign-up enabled because we use SD with partners only and need to control who signs up as a customer.

      So either:

      • allow agents to create customers
        or
      • have an approval process on public sign-up

      Either one of these would make sign-up more efficient.

            [JSDSERVER-2215] Creating Customers

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010717 ] New: JAC Suggestion Workflow 3 [ 3646071 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664345 ] New: JAC Suggestion Workflow [ 3010717 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324566 ] New: Confluence Workflow - Public Facing v4 [ 2664345 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053702 ] New: JSD Suggestion Workflow - TEMP [ 2324566 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048880 ] New: JSD Suggestion Workflow [ 2053702 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280107 ] New: JSD Suggestion Workflow - TEMP [ 2048880 ]
            jonah (Inactive) made changes -
            Description Original: Hi,
            My problem is that the admin has to invite customers, agents cannot. We do not have public sign-up enabled because we use SD with partners only and need to control who signs up as a customer.

            So either:
            * allow agents to create customers
            or
            * have an approval process on public sign-up

            Either one of these would make sign-up more efficient.
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2215].
              {panel}

            Hi,
            My problem is that the admin has to invite customers, agents cannot. We do not have public sign-up enabled because we use SD with partners only and need to control who signs up as a customer.

            So either:
            * allow agents to create customers
            or
            * have an approval process on public sign-up

            Either one of these would make sign-up more efficient.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2215 [ JSDCLOUD-2215 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud
            Matthew McMahon (Inactive) made changes -
            Remote Link New: This issue links to "JSDS-330 (JIRA Server (Bulldog))" [ 269766 ]

              Unassigned Unassigned
              b8e3f2c4fe05 Mark Malyon
              Votes:
              4 Vote for this issue
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: