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  1. Jira Service Management Data Center
  2. JSDSERVER-2215

Creating Customers

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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi,
      My problem is that the admin has to invite customers, agents cannot. We do not have public sign-up enabled because we use SD with partners only and need to control who signs up as a customer.

      So either:

      • allow agents to create customers
        or
      • have an approval process on public sign-up

      Either one of these would make sign-up more efficient.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-4088 Prevent Service Desk Agents from Creating New Customers via CC on Email

          • Closed

          JSDS-330 Loading...

          relates to

          Suggestion - JSDCLOUD-2215 Creating Customers

          • Closed

          TESLA-513 Loading...

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              Unassigned Unassigned
              b8e3f2c4fe05 Mark Malyon
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                Resolved:

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