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  1. Jira Service Management Cloud
  2. JSDCLOUD-2215

Creating Customers

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi,
      My problem is that the admin has to invite customers, agents cannot. We do not have public sign-up enabled because we use SD with partners only and need to control who signs up as a customer.

      So either:

      • allow agents to create customers
        or
      • have an approval process on public sign-up

      Either one of these would make sign-up more efficient.

            Unassigned Unassigned
            b8e3f2c4fe05 Mark Malyon
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