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Type: Suggestion
Resolution: Fixed
Fix Version/s: 2.3, 2.3-OD-08
Component/s: Customer Portal
Labels:
- affects-cloud
- affects-server

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

As a result of ~~JSD-62~~, customers will only be able to view and track their own requests using the Customer Portal.

As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.

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screenshot-1.png
65 kB
22/Sep/2016 3:04 AM
EASE Web Tech Service Desk Screen2.jpg
213 kB
22/Sep/2016 12:50 PM
EASE Web Tech Service Desk Screen3.jpg
212 kB
22/Sep/2016 12:58 PM
EASE Web Tech Service Desk View Customer Request Screen.jpg
186 kB
22/Sep/2016 1:03 PM

duplicates

JSDSERVER-1799 Show primary key in the Customer Portal

Closed

has a derivative of

JSDSERVER-2094 Export to Word or Printable won't print Request participants values

Closed

is duplicated by

JSDSERVER-516 No way for customer to add a watcher to JIRA Service Desk tickets

Closed

JSDSERVER-1010 As a service desk customer I want to allow interested colleagues to see my request.

Closed

is related to

JSDSERVER-855 Should Service Desk customers be added as watchers?

Closed

JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

Closed

JSDSERVER-825 External users should be able to view and comment other issues.

Closed

JSDSERVER-1268 Support adding a Jira group to the "Request participants" field

Closed

JSDSERVER-1511 Allow adding Request Participant field into Create Issue screen in Customer Portal

Closed

JSDSERVER-1593 Create new customer accounts using the CC field in email requests

Closed

FE-5547 Would be great to have option to add participants while raising support tickets.

Closed

JSDSERVER-1267 Allow to setup default value to "Request participants"

Gathering Interest

relates to

JSDSERVER-1402 Added participants cannot access Issues to which they have been added

Closed

JSDCLOUD-269 Allow customers to add other customers as request participants in the Customer Portal

Closed

JSDSERVER-62 Add Permission so user can only view Portal and not JIRA.

Closed

JSDSERVER-1363 Allow to include the "Request participants" field into the Customer Portal screens

Closed

was cloned as

JSDSERVER-1799 Show primary key in the Customer Portal

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(7 is related to, 4 relates to, 1 was cloned as, 16 mentioned in)

Assignee:: lingbo (Inactive)
Reporter:: shihab
Votes:: 198 Vote for this issue
Watchers:: 159 Start watching this issue

Created:: 22/Jan/2014 11:02 PM
Updated:: 19/Sep/2019 5:55 AM
Resolved:: 24/Feb/2015 3:38 AM

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