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  1. Jira Service Management Data Center
  2. JSDSERVER-269

Allow customers to add other customers as request participants in the Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

      As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

      The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.

        1. EASE Web Tech Service Desk Screen2.jpg
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        2. EASE Web Tech Service Desk Screen3.jpg
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        3. EASE Web Tech Service Desk View Customer Request Screen.jpg
          EASE Web Tech Service Desk View Customer Request Screen.jpg
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              llu lingbo (Inactive)
              shamid@atlassian.com shihab
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                Created:
                Updated:
                Resolved: