Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1402

Added participants cannot access Issues to which they have been added

XMLWordPrintable

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      According the SD2.2.0 Release Notes customers can be added as participants to Issues to allow them to access said Issue. After upgrading, I am able to add participants as a normal Jira User/SD Agent, however, the user added cannot access the ticket. The issue does not appear in the "My Requests" screen for the added participant, the added participant cannot search on them, and it the URL is used a permission error is returned.

      I am not sure which OD release of the 2.2 is installed.

        1. AddedParticipantPermissionError.png
          AddedParticipantPermissionError.png
          20 kB
        2. PortalTicketwithParticipants.png
          PortalTicketwithParticipants.png
          31 kB
        3. ParticipantVisible.png
          ParticipantVisible.png
          45 kB

            Unassigned Unassigned
            a4899c7f4141 Ben Bowen
            Votes:
            0 Vote for this issue
            Watchers:
            12 Start watching this issue

              Created:
              Updated:
              Resolved: