• Type: Bug
• Resolution: Answered
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 2.2-OD-01
• Component/s: Customer Portal
• Labels:

  • affects-cloud
  • affects-server

1. 

   AddedParticipantPermissionError.png

   20 kB

   22/Jan/2015 8:07 AM

2. 

   PortalTicketwithParticipants.png

   31 kB

   22/Jan/2015 8:07 AM

3. 

   ParticipantVisible.png

   45 kB

   23/Jan/2015 10:37 AM

[JSDSERVER-1402] Added participants cannot access Issues to which they have been added

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2305204 ]	New: JAC Bug Workflow v3 [ 3126003 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Collapse comment: Patrick Dufresne added a comment - 05/Dec/2017 5:49 PM

Patrick Dufresne added a comment - 05/Dec/2017 5:49 PM

I don't have any issue level security set up. And yet even despite this my requested participants don't have access to the ticket.

 

Not sure how to get around this.

 

 

Expand comment: Patrick Dufresne added a comment - 05/Dec/2017 5:49 PM

Patrick Dufresne added a comment - 05/Dec/2017 5:49 PM I don't have any issue level security set up. And yet even despite this my requested participants don't have access to the ticket.   Not sure how to get around this.    

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2059144 ]

New: JSD Bug Workflow v5 - TEMP [ 2305204 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2056547 ]

New: JSD Bug Workflow v5 [ 2059144 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956149 ]

New: JSD Bug Workflow v5 - TEMP [ 2056547 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615014 ]

New: JSD Bug Workflow v5 [ 1956149 ]

jonah (Inactive) made changes - 02/Apr/2017 11:44 AM

Description

Original: According the [SD2.2.0 Release Notes|https://confluence.atlassian.com/display/SERVICEDESK/JIRA+Service+Desk+2.2+Release+Notes] customers can be added as participants to Issues to allow them to access said Issue. After upgrading, I am able to add participants as a normal Jira User/SD Agent, however, the user added cannot access the ticket. The issue does not appear in the "My Requests" screen for the added participant, the added participant cannot search on them, and it the URL is used a permission error is returned. I am not sure which OD release of the 2.2 is installed.

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1402].   {panel} According the [SD2.2.0 Release Notes|https://confluence.atlassian.com/display/SERVICEDESK/JIRA+Service+Desk+2.2+Release+Notes] customers can be added as participants to Issues to allow them to access said Issue. After upgrading, I am able to add participants as a normal Jira User/SD Agent, however, the user added cannot access the ticket. The issue does not appear in the "My Requests" screen for the added participant, the added participant cannot search on them, and it the URL is used a permission error is returned. I am not sure which OD release of the 2.2 is installed.

jonah (Inactive) made changes - 02/Apr/2017 11:44 AM

Link

New: This issue relates to JSDCLOUD-1402 [ JSDCLOUD-1402 ]

Michelle Chin made changes - 23/Mar/2017 3:04 PM

Comment

[ A comment with security level 'atlassian-staff' was removed. ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:39 AM

Labels

Original: affects-cloud

New: affects-cloud affects-server

Load more older events