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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1402

Added participants cannot access Issues to which they have been added

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      According the SD2.2.0 Release Notes customers can be added as participants to Issues to allow them to access said Issue. After upgrading, I am able to add participants as a normal Jira User/SD Agent, however, the user added cannot access the ticket. The issue does not appear in the "My Requests" screen for the added participant, the added participant cannot search on them, and it the URL is used a permission error is returned.

      I am not sure which OD release of the 2.2 is installed.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-269 Allow customers to add other customers as request participants in the Customer Portal

          • Closed

          Suggestion - JSDSERVER-1703 Make "Request participants" custom field available to security level configuration

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1402 Added participants cannot access Issues to which they have been added

          • Low - Low priority issues
          • Closed

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              Unassigned Unassigned
              a4899c7f4141 Ben Bowen
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                Updated:
                Resolved:

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