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  1. Jira Service Management Cloud
  2. JSDCLOUD-269

Allow customers to add other customers as request participants in the Customer Portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

      As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

      The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.

        1. EASE Web Tech Service Desk Screen2.jpg
          213 kB
          Don Lorenzetti
        2. EASE Web Tech Service Desk Screen3.jpg
          212 kB
          Don Lorenzetti
        3. EASE Web Tech Service Desk View Customer Request Screen.jpg
          186 kB
          Don Lorenzetti
        4. screenshot-1.png
          65 kB
          lingbo

            llu lingbo (Inactive)
            shamid@atlassian.com shihab
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              Created:
              Updated:
              Resolved: