Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
In a situation where the same issue is happening to multiple customers, one should be able to see that issue and comment on it.
External users should be able to view and comment other issues.
Allow customers to add other customers as request participants in the Customer Portal