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  1. Jira Service Management Cloud
  2. JSDCLOUD-269

Allow customers to add other customers as request participants in the Customer Portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

      As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

      The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.

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        2. EASE Web Tech Service Desk Screen2.jpg
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        3. EASE Web Tech Service Desk Screen3.jpg
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        4. EASE Web Tech Service Desk View Customer Request Screen.jpg
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            llu lingbo (Inactive)
            shamid@atlassian.com shihab
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              Created:
              Updated:
              Resolved: