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  1. Jira Service Management Data Center
  2. JSDSERVER-4102

As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      I added all of our customers to have the permission "Modify reporter", expecting that this would allow them to see and modify "Raise this request on behalf of" in the Service Desk customer portal. However, according to Matthew's comment towards the end of the comment chain here https://jira.atlassian.com/browse/JSD-1285 , "raise this request on behalf of" is a special field that cannot be seen by non-agents regardless of Reporter modification permissions.

      Is there a way to allow our customers to see and modify "raise this request on behalf of"? We have executive assistants who frequently request access and equipment on behalf of executives so this is a must-have for us

            [JSDSERVER-4102] As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers

            Allan Paiste added a comment -

            +1

            Allan Paiste added a comment - +1

            Satish Sesetty added a comment -

            Its been 6 years this ticket raised and still Gathering interest on this feature. it is much helpful for users.

             

            Satish Sesetty added a comment - Its been 6 years this ticket raised and still Gathering interest on this feature. it is much helpful for users.  

            Hofer, Johan added a comment -

            +1

            Hofer, Johan added a comment - +1

            Adam Gołaszewski added a comment -

            +1

            Adam Gołaszewski added a comment - +1

            Jesse Ontiveros added a comment -

            A manager opening tickets on behalf of their direct reports, consultants, and contractors is a common occurrence. Secretaries also need to open it for the groups they support.

            Jesse Ontiveros added a comment - A manager opening tickets on behalf of their direct reports, consultants, and contractors is a common occurrence. Secretaries also need to open it for the groups they support.

            Wendy Barrington added a comment -

            The lack of this functionality is causing significant issues for our support of external users.  Not everyone follows the process to open a request on the portal.  We need this ASAP.  It shouldn't take eight years to get the problem fixed.

            Wendy Barrington added a comment - The lack of this functionality is causing significant issues for our support of external users.  Not everyone follows the process to open a request on the portal.  We need this ASAP.  It shouldn't take eight years to get the problem fixed.

            Deleted Account (Inactive) added a comment -

            Dear Atlassian team, 

            THIS ISSUE WAS RAISED IN 2016! FOR GOD'S SAKE, FIX IT ALREADY... WE'ERE IN 2020 GUYS. WOW... SO MUCH INTEREST ON THIS AND STILL NOT DELIEVERED :/

            Deleted Account (Inactive) added a comment - Dear Atlassian team,  THIS ISSUE WAS RAISED IN 2016! FOR GOD'S SAKE, FIX IT ALREADY... WE'ERE IN 2020 GUYS. WOW... SO MUCH INTEREST ON THIS AND STILL NOT DELIEVERED :/

            Darko Jakimovski added a comment -

            this should be a standard option for ITSM solution. People often report issues on behalf of their colleagues, so im surprised that Atlassian is putting this for a vote and haven't introduced it yet.

            Darko Jakimovski added a comment - this should be a standard option for ITSM solution. People often report issues on behalf of their colleagues, so im surprised that Atlassian is putting this for a vote and haven't introduced it yet.

            Valerie Scibetta added a comment -

            Hello,

            We also really need this feature to be implemented for all users and not only for agents.

            Thanks in advance,

            Best

            Valerie

            Valerie Scibetta added a comment - Hello, We also really need this feature to be implemented for all users and not only for agents. Thanks in advance, Best Valerie

            Jeret Shuck added a comment -

            This feature is critical to the workflow of my business. We have multiple VIP users with executive assistants that need to open Issues from the portal on behalf of their VIPs. Atlassian, please escalate this feature request. It's incredibly important for the success of our Jira implementation.

            Jeret Shuck added a comment - This feature is critical to the workflow of my business. We have multiple VIP users with executive assistants that need to open Issues from the portal on behalf of their VIPs. Atlassian, please escalate this feature request. It's incredibly important for the success of our Jira implementation.

              Unassigned Unassigned
              cb0b2d9fa0bf Will Balson
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                Created:
                Updated: