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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4102

As a Service Desk Customer, I'd to have the ability to "Raise this request on behalf of" other customers

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • UIS:
      98
    • Support reference count:
      5
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I added all of our customers to have the permission "Modify reporter", expecting that this would allow them to see and modify "Raise this request on behalf of" in the Service Desk customer portal. However, according to Matthew's comment towards the end of the comment chain here https://jira.atlassian.com/browse/JSD-1285 , "raise this request on behalf of" is a special field that cannot be seen by non-agents regardless of Reporter modification permissions.

      Is there a way to allow our customers to see and modify "raise this request on behalf of"? We have executive assistants who frequently request access and equipment on behalf of executives so this is a must-have for us

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              Assignee:
              Unassigned Unassigned
              Reporter:
              wbjirabootcamp1410297761 Will Balson
              Votes:
              127 Vote for this issue
              Watchers:
              80 Start watching this issue

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                Updated:

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