IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4102

As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 228
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      I added all of our customers to have the permission "Modify reporter", expecting that this would allow them to see and modify "Raise this request on behalf of" in the Service Desk customer portal. However, according to Matthew's comment towards the end of the comment chain here https://jira.atlassian.com/browse/JSD-1285 , "raise this request on behalf of" is a special field that cannot be seen by non-agents regardless of Reporter modification permissions.

      Is there a way to allow our customers to see and modify "raise this request on behalf of"? We have executive assistants who frequently request access and equipment on behalf of executives so this is a must-have for us

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-4102

            As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Unresolved
              • None
              • None
              • 228
              • 5
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

                I added all of our customers to have the permission "Modify reporter", expecting that this would allow them to see and modify "Raise this request on behalf of" in the Service Desk customer portal. However, according to Matthew's comment towards the end of the comment chain here https://jira.atlassian.com/browse/JSD-1285 , "raise this request on behalf of" is a special field that cannot be seen by non-agents regardless of Reporter modification permissions.

                Is there a way to allow our customers to see and modify "raise this request on behalf of"? We have executive assistants who frequently request access and equipment on behalf of executives so this is a must-have for us

                        Unassigned Unassigned
                        cb0b2d9fa0bf Will Balson
                        Votes:
                        290 Vote for this issue
                        Watchers:
                        141 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            cb0b2d9fa0bf Will Balson
                            Votes:
                            290 Vote for this issue
                            Watchers:
                            141 Start watching this issue

                              Created:
                              Updated: