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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4102

As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers

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    • Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      I added all of our customers to have the permission "Modify reporter", expecting that this would allow them to see and modify "Raise this request on behalf of" in the Service Desk customer portal. However, according to Matthew's comment towards the end of the comment chain here https://jira.atlassian.com/browse/JSD-1285 , "raise this request on behalf of" is a special field that cannot be seen by non-agents regardless of Reporter modification permissions.

      Is there a way to allow our customers to see and modify "raise this request on behalf of"? We have executive assistants who frequently request access and equipment on behalf of executives so this is a must-have for us

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        Issue Links

          duplicates

          Suggestion - JSDSERVER-3931 Allow customers to raise requests on behalf of their colleagues.

          • Closed
          is duplicated by

          Suggestion - JSDSERVER-6640 Customers creating tickets from customer portal on behalf of other customers

          • Closed
          is related to

          Suggestion - JSDSERVER-1462 Raise request on behalf of customer through email

          • Closed

          Suggestion - JSDSERVER-3221 Improve Notification for Raising Request on behalf of Customer

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-11016 Documentation does not clearly state that "Raise this request on behalf of" is not available for Customers

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-4102 "Raise this request on behalf of" for customers?

          • Gathering Interest
          mentioned in

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              Unassigned Unassigned
              cb0b2d9fa0bf Will Balson
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                Updated:

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