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  1. Jira Service Management Data Center
  2. JSDSERVER-1462

Raise request on behalf of customer through email

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      Current Behaviour
      Currently raising requests in behalf of the customers can only be set when agent create the request.

      Feature Request
      Ability to raise request on behalf of the customer through email. Agent set the customer's email address in the reply-to-field and mail handler should process it as customer as the reporter.

              Unassigned Unassigned
              jalor Janice Alor (Inactive)
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                Created:
                Updated:
                Resolved: