Raise request on behalf of customer through email

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      Current Behaviour
      Currently raising requests in behalf of the customers can only be set when agent create the request.

      Feature Request
      Ability to raise request on behalf of the customer through email. Agent set the customer's email address in the reply-to-field and mail handler should process it as customer as the reporter.

            Assignee:
            Unassigned
            Reporter:
            Janice Alor (Inactive)
            Votes:
            7 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: