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  1. Jira Service Management Cloud
  2. JSDCLOUD-1462

Raise request on behalf of customer through email

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Current Behaviour
      Currently raising requests in behalf of the customers can only be set when agent create the request.

      Feature Request
      Ability to raise request on behalf of the customer through email. Agent set the customer's email address in the reply-to-field and mail handler should process it as customer as the reporter.

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        Issue Links

          incorporates

          Suggestion - JSDCLOUD-3931 Allow customers to raise requests on behalf of their colleagues.

          • Closed
          is related to

          Suggestion - JSDSERVER-1462 Raise request on behalf of customer through email

          • Closed
          mentioned in

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              Unassigned Unassigned
              jalor Janice Alor (Inactive)
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              Dates

                Created:
                Updated: