Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1462

Raise request on behalf of customer through email

    XMLWordPrintable

Details

    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Current Behaviour
      Currently raising requests in behalf of the customers can only be set when agent create the request.

      Feature Request
      Ability to raise request on behalf of the customer through email. Agent set the customer's email address in the reply-to-field and mail handler should process it as customer as the reporter.

      Attachments

        Issue Links

          derived from

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2376 When agent comment at issue created by himself , SLA didn't stop as per configured in "Time to Resolution"

          • Low - Low priority issues
          • Closed
          incorporates

          Suggestion - JSDSERVER-3931 Allow customers to raise requests on behalf of their colleagues.

          • Closed
          relates to

          Suggestion - JSDCLOUD-1462 Raise request on behalf of customer through email

          • Gathering Interest

          Suggestion - JSDSERVER-4102 As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers

          • Gathering Interest
          mentioned in

          Page Loading...

          was cloned as

          DESK-4429 Loading...

          Activity

            People

              Unassigned Unassigned
              jalor Janice Alor (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              7 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync