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  1. Jira Service Management Cloud
  2. JSDCLOUD-1462

Raise request on behalf of customer through email

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      Current Behaviour
      Currently raising requests in behalf of the customers can only be set when agent create the request.

      Feature Request
      Ability to raise request on behalf of the customer through email. Agent set the customer's email address in the reply-to-field and mail handler should process it as customer as the reporter.

            Unassigned Unassigned
            jalor Janice Alor (Inactive)
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            11 Vote for this issue
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              Created:
              Updated: