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  1. Jira Service Management Cloud
  2. JSDCLOUD-3931

Allow customers to raise requests on behalf of their colleagues.

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      Problem Definition

      The "raise request on behalf of" is currently restricted to the service desk admin/agents only. The customers might want to raise the request on behalf on their colleagues or partners when accessing the customer portal.

      Suggested Solution

      There should be an option to allow customers to "raise requests on behalf on".

          Form Name

            [JSDCLOUD-3931] Allow customers to raise requests on behalf of their colleagues.

            Prathiksha added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature.

            We are marking this issue as closed because it is a duplicate of JSDCLOUD-4102 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Prathiksha M S
            Jira Service Management Cloud team

            Prathiksha added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of JSDCLOUD-4102 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Prathiksha M S Jira Service Management Cloud team

              Unassigned Unassigned
              lsaw@atlassian.com Leon (Inactive)
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                Created:
                Updated:
                Resolved: