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  1. Jira Service Management Cloud
  2. JSDCLOUD-3931

Allow customers to raise requests on behalf of their colleagues.

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      The "raise request on behalf of" is currently restricted to the service desk admin/agents only. The customers might want to raise the request on behalf on their colleagues or partners when accessing the customer portal.

      Suggested Solution

      There should be an option to allow customers to "raise requests on behalf on".

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-4102 "Raise this request on behalf of" for customers?

          • Gathering Interest
          is incorporated by

          Suggestion - JSDCLOUD-1462 Raise request on behalf of customer through email

          • Gathering Interest
          is related to

          Suggestion - JSDCLOUD-3221 Improve Notification for Raising Request on behalf of Customer

          • Closed

          Suggestion - JSDSERVER-3931 Allow customers to raise requests on behalf of their colleagues.

          • Closed
          mentioned in

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              Unassigned Unassigned
              lsaw@atlassian.com Leon (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: