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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-3931

Allow customers to raise requests on behalf of their colleagues.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      The "raise request on behalf of" is currently restricted to the service desk admin/agents only. The customers might want to raise the request on behalf on their colleagues or partners when accessing the customer portal.

      Suggested Solution

      There should be an option to allow customers to "raise requests on behalf on".

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              Unassigned Unassigned
              lsaw@atlassian.com Leon (Inactive)
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