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  1. Jira Service Management Data Center
  2. JSDSERVER-3221

Improve Notification for Raising Request on behalf of Customer


    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.


      The current notification that a customer get when its request is raised by an agent will be like below. It would be great if there is more information about the request as the Customer did not know what is the Request Details looks like. They would need to access the request directly to check for the details

      Hi admin,
      We have received your request and will get back to you soon.
      – Basic Service Desk

      Steps to Reproduce:

      1. Login as an Agent of a Service Desk project.
      2. Go to the Customer Portal of the project.
      3. Raise a request on behalf of a customer.

      Current Result:

      • The Customer will get a notification that the request is created.

      Desired Result:

      • The Customer will get a notification that the request is created with the additional details of the request.

            Unassigned Unassigned
            jrahmadiputra Julian (Inactive)
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