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  1. Jira Service Management Data Center
  2. JSDSERVER-3374

Raising Request on behalf of existing customer should show that its being raised that way

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When a request is raised on behalf of an existing customer, there isn't any way to identify that the request has been raised that way. It just looks as if the customer him/herself raised it.

      Suggested Solution

      Have a custom field, or an automated comment that helps to inform the customer that the request was being raised on behalf of him or her.

      Workaround

      None. The agent raising the request could add a comment to the ticket to mention that its being raised on behalf of the user, but that's a manual way of doing things and not very easy to track.

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              Unassigned Unassigned
              dleng Daniel Leng (Inactive)
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                Created:
                Updated:
                Resolved: