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  1. Jira Service Management Data Center
  2. JSDSERVER-3188

Issue Summary missing from the Subject Email Notification



      The Notification Email Subject for comment event only include Issue Key.

      Steps to Reproduce:

      1. Create a Service Desk Project.
      2. Raise a request as a Customer with a legit Email Address.
      3. Assign the ticket to an Agent.
      4. Let the Agent comment on the ticket.
      5. Wait for the Email Notification to sent to the Customer/Reporter mail inbox

      Expected Result:

      • The Notification email will include the Issue Key and Issue Summary on its subject.

      Actual Result:

      • The Notification Email did not include Issue Summary.


      • Based on the Release Notes there is no statement about the details about Mail Template changes.
      • As in version prior to JSD 3.x the summary is included, it could be said that it is a regression for this version.
      • There is a customer that rely on the Issue Key and Issue Summary of the Mail Notification to do other operation.

            cmann@atlassian.com chrismann
            jrahmadiputra Julian (Inactive)
            34 Vote for this issue
            28 Start watching this issue