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Bug
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Resolution: Fixed
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Low
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3.0.4
Summary:
The Notification Email Subject for comment event only include Issue Key.
Steps to Reproduce:
- Create a Service Desk Project.
- Raise a request as a Customer with a legit Email Address.
- Assign the ticket to an Agent.
- Let the Agent comment on the ticket.
- Wait for the Email Notification to sent to the Customer/Reporter mail inbox
Expected Result:
- The Notification email will include the Issue Key and Issue Summary on its subject.
Actual Result:
- The Notification Email did not include Issue Summary.
Notes:
- Based on the Release Notes there is no statement about the details about Mail Template changes.
- As in version prior to JSD 3.x the summary is included, it could be said that it is a regression for this version.
- There is a customer that rely on the Issue Key and Issue Summary of the Mail Notification to do other operation.
- relates to
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JSDSERVER-2263 Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers
- Closed
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JSDSERVER-3221 Improve Notification for Raising Request on behalf of Customer
- Closed
- was cloned as
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QUALITY-280 Failed to load
[JSDSERVER-3188] Issue Summary missing from the Subject Email Notification
Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2305390 ] | New: JAC Bug Workflow v3 [ 3126486 ] |
Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
Priority | New: Low [ 4 ] |
Workflow | Original: JSD Bug Workflow v5 [ 2059348 ] | New: JSD Bug Workflow v5 - TEMP [ 2305390 ] |
Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2056774 ] | New: JSD Bug Workflow v5 [ 2059348 ] |
Workflow | Original: JSD Bug Workflow v5 [ 1956556 ] | New: JSD Bug Workflow v5 - TEMP [ 2056774 ] |
Workflow | Original: JSD Bug Workflow v4 [ 1616221 ] | New: JSD Bug Workflow v5 [ 1956556 ] |
Labels | New: affects-server |
Workflow | Original: JSD Bug Workflow v2 [ 1603428 ] | New: JSD Bug Workflow v4 [ 1616221 ] |
Workflow | Original: JSD Bug Workflow [ 1398984 ] | New: JSD Bug Workflow v2 [ 1603428 ] |
Resolution | New: Fixed [ 1 ] | |
Status | Original: Awaiting Release [ 11372 ] | New: Done [ 10044 ] |