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Bug
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Resolution: Fixed
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Low
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3.0.4
Summary:
The Notification Email Subject for comment event only include Issue Key.
Steps to Reproduce:
- Create a Service Desk Project.
- Raise a request as a Customer with a legit Email Address.
- Assign the ticket to an Agent.
- Let the Agent comment on the ticket.
- Wait for the Email Notification to sent to the Customer/Reporter mail inbox
Expected Result:
- The Notification email will include the Issue Key and Issue Summary on its subject.
Actual Result:
- The Notification Email did not include Issue Summary.
Notes:
- Based on the Release Notes there is no statement about the details about Mail Template changes.
- As in version prior to JSD 3.x the summary is included, it could be said that it is a regression for this version.
- There is a customer that rely on the Issue Key and Issue Summary of the Mail Notification to do other operation.
- relates to
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JSDSERVER-2263 Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers
- Closed
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JSDSERVER-3221 Improve Notification for Raising Request on behalf of Customer
- Closed
- was cloned as
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QUALITY-280 Loading...