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  1. Jira Service Management Data Center
  2. JSDSERVER-3188

Issue Summary missing from the Subject Email Notification

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      Summary:

      The Notification Email Subject for comment event only include Issue Key.

      Steps to Reproduce:

      1. Create a Service Desk Project.
      2. Raise a request as a Customer with a legit Email Address.
      3. Assign the ticket to an Agent.
      4. Let the Agent comment on the ticket.
      5. Wait for the Email Notification to sent to the Customer/Reporter mail inbox

      Expected Result:

      • The Notification email will include the Issue Key and Issue Summary on its subject.

      Actual Result:

      • The Notification Email did not include Issue Summary.

      Notes:

      • Based on the Release Notes there is no statement about the details about Mail Template changes.
      • As in version prior to JSD 3.x the summary is included, it could be said that it is a regression for this version.
      • There is a customer that rely on the Issue Key and Issue Summary of the Mail Notification to do other operation.

        1. Screen Shot 2015-12-16 at 10.50.34 PM.png
          Screen Shot 2015-12-16 at 10.50.34 PM.png
          218 kB

            [JSDSERVER-3188] Issue Summary missing from the Subject Email Notification

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305390 ] New: JAC Bug Workflow v3 [ 3126486 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Priority New: Low [ 4 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059348 ] New: JSD Bug Workflow v5 - TEMP [ 2305390 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056774 ] New: JSD Bug Workflow v5 [ 2059348 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956556 ] New: JSD Bug Workflow v5 - TEMP [ 2056774 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616221 ] New: JSD Bug Workflow v5 [ 1956556 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603428 ] New: JSD Bug Workflow v4 [ 1616221 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398984 ] New: JSD Bug Workflow v2 [ 1603428 ]
            Marty made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Awaiting Release [ 11372 ] New: Done [ 10044 ]

              cmann@atlassian.com chrismann
              jrahmadiputra Julian (Inactive)
              Affected customers:
              34 This affects my team
              Watchers:
              28 Start watching this issue

                Created:
                Updated:
                Resolved: