The Notification Email Subject for comment event only include Issue Key.
- Create a Service Desk Project.
- Raise a request as a Customer with a legit Email Address.
- Assign the ticket to an Agent.
- Let the Agent comment on the ticket.
- Wait for the Email Notification to sent to the Customer/Reporter mail inbox
- The Notification email will include the Issue Key and Issue Summary on its subject.
- The Notification Email did not include Issue Summary.
- Based on the Release Notes there is no statement about the details about Mail Template changes.
- As in version prior to JSD 3.x the summary is included, it could be said that it is a regression for this version.
- There is a customer that rely on the Issue Key and Issue Summary of the Mail Notification to do other operation.