-
Suggestion
-
Resolution: Fixed
-
None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
As of the Service Desk 2.6.0-OD-10 release, the Confirmation Email sent to customers does not include information about the issue they've created; ie does not include Summary or Description.
The Customer receives a generic message indicating that a Request has been created and the Service Desk Ticket ID.
Suggested Solution
Provide Service Desk Admins the ability to modify the Email used by Service Desk or Include information (Summary and/or Description) about the initial request on the Confirmation Email sent out to Customers.
Workaround
none
- has a derivative of
-
- Gathering Interest
- is related to
-
JSDSERVER-3188 Issue Summary missing from the Subject Email Notification
-
- Closed
-
- relates to
-
- Closed
-
- Closed
-
- Closed
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-2263] Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers
| Workflow | Original: JAC Suggestion Workflow [ 3011001 ] | New: JAC Suggestion Workflow 3 [ 3648419 ] |
| Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665119 ] | New: JAC Suggestion Workflow [ 3011001 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2323302 ] | New: Confluence Workflow - Public Facing v4 [ 2665119 ] |
| Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
| Workflow | Original: JSD Suggestion Workflow [ 2052076 ] | New: JSD Suggestion Workflow - TEMP [ 2323302 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2047529 ] | New: JSD Suggestion Workflow [ 2052076 ] |
| Workflow | Original: JSD Suggestion Workflow [ 1280725 ] | New: JSD Suggestion Workflow - TEMP [ 2047529 ] |
| Description |
Original:
h3. Problem Definition
As of the Service Desk 2.6.0-OD-10 release, the Confirmation Email sent to customers does not include information about the issue they've created; ie does not include Summary or Description. The Customer receives a generic message indicating that a Request has been created and the Service Desk Ticket ID. !ConfirmationEmail.png|thumbnail! h3. Suggested Solution Provide Service Desk Admins the ability to modify the Email used by Service Desk or Include information (Summary and/or Description) about the initial request on the Confirmation Email sent out to Customers. h3. Workaround none |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2263]. {panel} h3. Problem Definition As of the Service Desk 2.6.0-OD-10 release, the Confirmation Email sent to customers does not include information about the issue they've created; ie does not include Summary or Description. The Customer receives a generic message indicating that a Request has been created and the Service Desk Ticket ID. !ConfirmationEmail.png|thumbnail! h3. Suggested Solution Provide Service Desk Admins the ability to modify the Email used by Service Desk or Include information (Summary and/or Description) about the initial request on the Confirmation Email sent out to Customers. h3. Workaround none |
| Link |
New:
This issue relates to |
| Remote Link | Original: This issue links to "Page (Extranet)" [ 221863 ] |
| Remote Link | New: This issue links to "Page (Extranet)" [ 222665 ] |